We understand that you are very concerned about the usage and sharing of your personal information. And we are very appreciated your belief on our prudence and sensitivity handling this issue. This declaration will specify our policy regarding the protection of your privacy. Our website is under the operation of Inc.
Automatically collected information
Whenever you interact with us, we will receive and deposit the given information.
For example, like many other sites, we use “cookies”.
When your internet browser visits , we will collect some information. (please refer to the sample of information collecting process stated at the end of this policy)
Many companies provide you with the technology that can help you to visit the website anonymously. Although under this condition we can’t offer you the individualized experience on our website as your ID is unidentified, we still like to remind you of the existence of these technologies.
To help us making the E-mail more useful and interesting, when you open the email from , we will often receive a mail confirming you having read the delivered email. (if your computer support this function)We will also make the comparison between our customer list and other companies’in order to avoid the junk messages.
The information from other resources:
We may collect your information for other resources and add it into our customer database (please refer to the sample of information collecting process stated at the end of this policy)
Cookies can be defined as a kind of discriminating symbols consisting of letters and numbers read-in your computer hard disc by us through your internet browser so that our system will identify your browser during your visit and display the characteristics and quantity of items in your shopping cart.
The help function of tool bar on your browser will tell you how to prevent the browser from installing new cookies and inform you when the browser installing a new cookie or shut down the cookies totally.
Besides, you can close or cancel the alike data of browser add-ons like Flash cookies by changing its setting or visiting other manufactures’websites.
However, cookies can help you to make most use of the best special services from , so we recommend you to set up an open status for this program.
The Information from Other Resources
The examples of the information we get from other resources containing the depatching and address information we get from our forwarder or other third party, which can correct our record and make it easy to deliver your next order and contact you..
Account information, purchasing or returning information, searching keywords and results given by our affiliated enterprises’service, page browsing information gotten from our cooperative enterprises, searching result and links, including not-for-free searching list.
The information you can get
The information you can get easily from containing the latest order information, identifiable personal information (including name, email address, password, directory inquiries etc.), payment settings (including credit card details) and so on.
OBDEXP Electronics Co.,Ltd sales only quality products and equipment. We sale our items with limited one year warranty (depends on item type). Only devices (scanners, programmers, adapters) are covered by the OBDEXP online shop warranty, other items such cables, cases and other accessories are not covered by the OBDEXP online shop warranty program.
How it works – OBDEXP Electronics Co.,Ltd warranty system
Warranty program works very easy, if your device stops working properly stop using it and contact us as soon as possible. When you contact us at first we will try to resolve problem through phone or email by giving you instructions off repair steps. If that doesn’t work you’ll send* us your device by the DHL, UPS or other post service with problem description. When we get your broken device we repair it or change (depends on damage) and send it back for you with the same DHL, UPS or other post service.
* note – we do not cover any shipping costs.
Restrictions!!! There will be no free warranty service:
if you damage device while doing device firmware updates incorectly;
if you damage device while using it wrong (example – if you connect diagnostic device to car while it is connected to external battery charger and etc.);
if you damage warranty seals on the device housing;
if you damage device with while using non proper power source (external power supply);
if you damage device physically (drop, hit or etc.);
if you damage device with watter spill or other liquid;
if you damage device while using it with non proper cables and adapters or other accessories;
if you damage device while using wrong cable not suitable for specific car;
if you damage device while using it in conditions not compatible with conditions described in device user manual instructions.
OBDEXP can repair your broken device even if it is damaged and not covered by the warranty. In such case you should contact us and describe how device is damaged. We will tell you how much will cost a repair and shipping (we do not cover device shipping costs when shipping back to client when device is not covered by the warranty program). We have all parts and accessories needed for any our device repair (cables, monitors, housings, proper firmware and software and etc.).
Service and maintenance
OBDEXP provides full device service and maintenance. We can update your device firmware and software. If you want to have full service and maintenance for your device(-s) please contact us for more details